RETURNS & SUPPORT

Return & Refund Policy

Clear return guidance for individual products, bundles, promotional gifts, and damaged items.

30-Day Money Back Guarantee

Eligible return requests must be submitted within 30 days of delivery. Where applicable, we recommend trying the product for at least 14 days before deciding whether it meets your needs.

Before You Return

Contact us before sending anything back so we can confirm eligibility and provide the correct return instructions.

Please include your order number, name, order email, and a brief explanation of the return request.

Return Condition

Unless otherwise agreed, returned products should be in their original condition and packaging, with the items that belong to the returned set.

Return eligibility is subject to this policy and applicable consumer law.

Bundles & Promotional Gifts

Qulure bundle gifts are promotional items tied to the qualifying bundle in your order.

  • For a full bundle return, include the promotional gifts supplied with that returned bundle.
  • If a partial return changes the bundle configuration or eligibility, the refundable amount may be recalculated based on the items kept and the remaining qualifying offer, subject to applicable law.
  • Do not return a gift separately unless our support team specifically instructs you to do so.

Return Shipping

Unless the item is confirmed damaged/defective or applicable law requires otherwise, the customer is responsible for return-shipping costs.

Original shipping fees, where charged, are non-refundable unless otherwise required by applicable law.

Cancellations

Orders may be changed or cancelled within 24 hours of being placed. After that period, fulfillment may already have started and changes cannot be guaranteed.

Damaged or Defective Items

If your product arrives damaged or has a manufacturing defect, contact us within 72 hours of delivery.

Please include your order number, a description of the issue, clear photos or video, and packaging photos where relevant. After review, eligible items may be replaced or otherwise resolved at no additional product cost.

Damage caused by misuse, improper handling, normal wear and tear, or failure to follow product instructions is not considered a manufacturing defect.

Refunds

Approved refunds are issued to the original payment method. Processing time can vary by payment provider and may take several business days after approval.

Start a return or ask a question

Contact us at contact@qulure.com before sending a return.