Refund policy
At QULURE, we are committed to providing products designed to make everyday life more comfortable, convenient, and enjoyable. We stand behind the quality of our products and want you to have enough time to experience them properly.
Where applicable, we recommend using your product for at least 14 days before considering a return. If you are not satisfied with your purchase after 14 days, you may contact us within our 30-Day Money Back Guarantee period at contact@qulure.com.
Cancellation Policy
Orders may be changed or cancelled within 24 hours of being placed.
After this period, your order may already have entered processing or fulfillment, and we may no longer be able to make changes or cancel it.
If your cancellation request is approved within the 24-hour period, the refund will be issued to your original payment method. Please allow up to 7 business days for the refund to be processed, depending on your payment provider.
30-Day Money Back Guarantee
We are confident in the quality of QULURE products and encourage you to give your product sufficient time to experience its benefits.
If you are still not satisfied with your purchase, you may request a return after using the product for at least 14 days, provided your request is submitted within 30 days of delivery.
Please note that original shipping fees, if applicable, are non-refundable unless otherwise required by applicable law.
To initiate a return, please contact our customer support team through our Contact Us page or email us directly at contact@qulure.com.
To help us process your request as quickly as possible, please include:
- Your order number
- The name used to place the order
- The email address associated with the order
- A brief explanation of the reason for the return
Please do not return any products before contacting our support team and receiving return instructions.
Damaged or Defective Items
We take great care in preparing and packaging every order. An item is considered damaged or defective if the product itself arrives physically damaged, broken, or has a manufacturing defect.
Minor damage to the external shipping packaging, such as dents, scratches, or crushed boxes, is not considered product damage if the product itself remains in good condition.
If your product arrives damaged or defective, please contact us within 72 hours of delivery at contact@qulure.com.
Please include:
- Your order number
- A description of the issue
- Clear photos or videos showing the damage or defect
- Photos of the packaging when relevant
Once we review your request, we will determine the appropriate resolution. Eligible damaged or defective items may be replaced at no additional cost.
We do not provide refunds, replacements, or returns for damage caused by misuse, improper handling, normal wear and tear, or failure to follow the product's care or usage instructions.
Shipping and Delivery
We work with trusted shipping and logistics partners and make every reasonable effort to ensure that orders arrive within the estimated delivery timeframe.
However, delivery estimates are not guaranteed. Delays may occasionally occur due to circumstances outside our direct control, including:
- Courier or carrier delays
- Customs inspections or clearance
- Severe weather conditions
- Local postal disruptions
- High-volume shipping periods
- Incorrect or incomplete delivery information
- Other transportation or logistics disruptions
If your order is delayed, please contact us at contact@qulure.com, and we will do our best to assist you and provide available tracking information.
QULURE cannot guarantee delivery dates or be held responsible for delays caused by third-party carriers, customs authorities, or circumstances beyond our reasonable control.
For packages marked as delivered but reported as missing or stolen, customers may be required to contact the shipping carrier or local delivery service and follow the carrier's investigation procedure.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address when placing an order.
If you notice an error in your shipping information, please contact us at contact@qulure.com within 24 hours of placing your order.
We will make every reasonable effort to update your address before fulfillment begins. However, once an order has been processed or shipped, we may no longer be able to modify the delivery information.
QULURE is not responsible for orders that cannot be delivered because an incorrect or incomplete shipping address was provided by the customer. Reshipping or refund eligibility in these circumstances will be determined on a case-by-case basis and subject to applicable law.
Policy Updates
QULURE reserves the right to update or modify this Return & Refund Policy when necessary.
The version of this policy available on our website will be the most current version. We encourage customers to review this policy before making a purchase.
By purchasing products from QULURE, you acknowledge that you have read and understood this Return & Refund Policy.
For any questions regarding returns, refunds, cancellations, damaged products, or your order, please contact us at: