Shipping Information
At QULURE, we are happy to offer FREE shipping on all orders.
We work with trusted international shipping partners to ensure your order reaches you as quickly and safely as possible.
Order Processing Times
Please allow 1–3 business days for your order to be processed and dispatched after it has been placed.
An order is considered dispatched once it has been handed over to our shipping carrier and is on its way to the delivery address provided at checkout.
During peak shopping periods, promotional events, or holidays, processing times may occasionally take longer and can extend up to 7 business days.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
Estimated Shipping Times
The estimated delivery times below refer to the transit time after your order has been dispatched. Processing time is not included.
Estimated delivery times vary depending on the destination:
🇺🇸 United States: 4–8 business days
🇪🇸 Spain: 6–12 business days
🇬🇧 United Kingdom: 4–10 business days
🇨🇦 Canada: 6–12 business days
🇦🇺 Australia: 6–12 business days
🇳🇿 New Zealand: 6–12 business days
Delivery times are estimates and cannot be guaranteed.
During holidays, peak seasons, customs inspections, severe weather, transportation disruptions, or periods of unusually high shipping volume, carriers may experience delays that are outside of our control.
International shipments may also occasionally experience customs clearance delays, which can extend the estimated delivery timeframe.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information when available.
Please allow a few business days for tracking information to begin updating after your order has been shipped, as some carriers may take additional time to scan the package into their system.
If your tracking information has not updated for an extended period, please contact us at support@qulure.com, and our team will be happy to assist you.
Order Changes & Shipping Information
Customers are responsible for ensuring that all shipping information provided at checkout is complete and accurate.
Incorrect or incomplete shipping information may result in processing delays, failed delivery attempts, returned packages, or order cancellation.
If our system detects an issue with your shipping address, our customer support team may contact you by email to verify your information.
If we do not receive a response within 3 business days, we reserve the right to place the order on hold or cancel it.
If you notice an error in your shipping information after placing your order, please contact us at support@qulure.com within 24 hours.
We will do our best to update your shipping details before your order enters fulfillment. However, once an order has been processed or shipped, we cannot guarantee that changes can still be made.
Delayed Deliveries
At QULURE, we understand how important it is to receive your order on time, and we make every reasonable effort to process and ship orders as quickly as possible.
Occasionally, deliveries may experience delays due to circumstances outside our direct control, including:
- Severe weather conditions
- Transportation disruptions
- Courier delays
- Customs inspections or clearance
- Local postal delays
- High-volume shipping periods
- Address verification issues
- Product availability
- Payment processing or verification issues
If we become aware of an issue affecting your order, we will make every reasonable effort to keep you informed.
While QULURE cannot guarantee an exact delivery date or be held responsible for delays caused by third-party carriers, customs authorities, or circumstances beyond our reasonable control, our support team will always do its best to assist you.
For help with a delayed shipment, please contact support@qulure.com.
Lost Packages
If your tracking information has not updated for an unusually long period or you believe your package may have been lost during transit, please contact us at support@qulure.com.
We will review the available tracking information and, when necessary, contact the shipping carrier on your behalf to investigate the shipment.
Some carriers may also require the recipient to provide additional information or submit a claim directly.
If the carrier confirms that the package has been lost, we will review the case and determine the appropriate resolution, which may include a replacement or another solution depending on the circumstances and applicable consumer protection laws.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend first:
- Checking around your property, mailbox, entrance, or other secure delivery locations
- Asking household members or neighbors whether they accepted the package
- Checking with your local delivery office or courier
- Allowing up to 24–48 hours, as some carriers may mark packages as delivered shortly before the actual delivery
If you are still unable to locate your package, please contact us at support@qulure.com, and we will assist you with the next steps.
In certain situations, the carrier may require you to submit a missing-package claim or additional documentation before an investigation can be completed.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing the correct shipping address at checkout.
If a package cannot be delivered because the customer provided an incorrect or incomplete address, QULURE may not be able to provide a free replacement or refund.
If the package is returned to us, we will review the circumstances and contact you regarding the available options.
Please contact support@qulure.com within 24 hours of placing your order if you need to correct your shipping information.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Where such fees are not collected at checkout, they may be charged by local customs authorities or the delivery carrier.
These charges are determined by your local authorities and are generally the responsibility of the recipient unless otherwise stated at checkout.
Customs processing may also occasionally delay delivery.
Shipping Policy Changes
QULURE reserves the right to update or modify this Shipping Policy when necessary.
The most recent version of this policy will always be available on our website. We encourage customers to review this page before placing an order.
By placing an order with QULURE, you acknowledge that you have read and understood the shipping terms described above.
If you have any questions regarding your order, shipping, tracking, or delivery, please contact us at: